Privacy Policy

Effective Date: April 15, 2025

QUEL Imaging, LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose your personal data when you use any of the websites we operate, including:

By accessing or using any of these sites (collectively, the “Sites”), you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information directly from you when you:

  • Create an account or place an order
  • Submit a form on any of our Sites (e.g., contact us, request a quote, download a resource)
  • Subscribe to our newsletter or marketing communications
  • Interact with our team via email, chat, or at events

This may include:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Company or institution name
  • Job title or professional role
  • Payment information (processed securely through our payment processor)
  • Any information you include in form fields or messages

2. How We Use Your Information

We use the personal data we collect to:

  • Process and fulfill orders
  • Respond to inquiries and provide customer service
  • Send newsletters, marketing communications, and updates (with your consent)
  • Improve the performance, content, and security of our Sites
  • Monitor usage trends and user behavior
  • Comply with legal obligations or enforce our policies

3. CRM and Marketing Communications

We use a third-party customer relationship management (CRM) software to collect and manage information you submit through our online forms.

You may receive communications from us regarding:

  • New product offerings
  • Educational content and blog updates
  • Events or webinars
  • Promotions and special offers

You can opt out of marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any email or by contacting us directly.

4. Cookies and Tracking Technologies

We use cookies and similar technologies on our Sites to:

  • Remember user preferences
  • Track aggregate traffic and user behavior
  • Deliver tailored content and advertisements

5. Sharing Your Information

We do not sell your personal information. However, we may share your information with trusted third parties, including:

  • Payment processors
  • Shipping and logistics providers
  • CRM and marketing platforms
  • Web analytics services (e.g., Google Analytics)
  • Legal authorities if required to comply with applicable laws

All third parties are obligated to safeguard your information and use it only for authorized purposes.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

While no system is 100% secure, we follow industry best practices to ensure your information remains protected.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your personal data
  • Object to or restrict certain processing activities
  • Withdraw your consent to marketing communications

To exercise any of these rights, contact us at the information provided below.

8. International Users

If you access our Sites from outside the United States, please note that your data may be processed and stored in the U.S. or other countries where our service providers operate. By using our Sites, you consent to this transfer.

9. Children’s Privacy

Our Sites are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we learn that we have done so, we will take appropriate action to delete that information.

10. Contact Us

If you have any questions about this Privacy Policy or would like to update your information, please contact us:

QUEL Imaging, LLC

Contact Us

Website: https://quelimaging.com

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. When we do, we will update the “Effective Date” at the top and, if appropriate, notify you through our Sites or by email.

We encourage you to review this policy periodically to stay informed about how we are protecting your data.